Plans, Analysis and Integration
PAI provides support directly to the Garrison Command Group. The PAI
|Office of the Director||475-8236|
|Management Analysis Division||475-8586/6701/6034/8884|
|Cutomer Service Officer||475-8881|
|Planning Integration Division||475-8244/6723|
|USAG Garmisch PAI||440-3646/3730|
|USAG Hohenfels PAI||466-4101/3147/2400/2404/3558|
|Customer Management Services Website Information
Customer Management Services (CMS) program is a customer relationship management process that empowers constituents who derive support from installation based services, improves garrison-wide customer service, and supplies leadership a useful tool for their use in prioritizing and focusing installation services based upon the “Voice of the Customer.” Customer Management Services consists of a comprehensive, three-tiered feedback system based on input from individuals, constituent groups, and mission commander; the voice of the people.
Interactive Customer Evaluation (ICE) is your direct link to any Tower Barracks service provider on the system. This is your chance to let us know how we are doing.
Community Action Council
Community Action Council (CAC) is an executive body co-chaired by the Commanding General and Garrison Commander and meets quarterly for the purpose of vetting and resolving issues. The council is comprised of unit and constituent representatives, command staff principals, and subject matter experts.
Click here for past Community Action Councils- take links from current website
Customer Service Assessment
Customer Service Assessment (CSA) allows Soldiers, Retirees, Family Members, & Civilian Employees to rate services importance and performance of Garrison services.